RETAIL SERVICES

PHONE BANKING

With ABK- Egypt Phone Banking Services, you can address your inquiries and requests 24 hours a day, 7 days a week on 19322 (from within Egypt) or +202 35352790/91 ( from outside Egypt) and make your life easier.

Features

  • NEW! Automated Phone Banking Services:
    • Secure access with your Debit or Credit Card and Telephone PIN
    • Check your Bank accounts’ balances and their last 5 debit and credit transactions in Arabic and English
    • Credit Card Activation
  • Call Center agents available 24/7 to handle all types of inquiries and requests from customers and prospects

Benefits

  • Access to your accounts anytime, anywhere
  • Free registration to the automated Phone Banking Services 
  • Total security and privacy of your financial information and personal data
  • All calls are recorded for security and quality assurance purposes

How to register?

  • Prerequisite for your registration to the Automated Phone Banking Services as an Individual customer is to have a Debit or Credit Card with the Bank, and to have signed the Terms and Conditions for Phone Banking in one of ABK-Egypt Branches
  • Then you can register to the service by calling 19322 (from within Egypt) or +202 35352790/91 (from outside Egypt), using your Debit/Credit Card and your registered mobile phone number provided to the Bank to create your Telephone PIN
  • To find your nearest branch, click here
  • To view the Frequently Asked Questions (FAQs) about the Automated Phone Banking Services, click here
  • For the Phone Banking IVR map that will help you navigate through our Menu options, click here

 
  New Automated Phone Banking Services (FAQs)
  IVR Map
  Terms and Conditions