Disclaimer:

I hereby undertake that the information reported above is true, and the complaint is not under litigation at any court, and that I have no right to take any other action in case of agreement on a corrective action with the bank and implemented by the Bank

Notes

The response to the customer for submitted complaint will be within 15 working days from the date of delivering the complaint to the Bank and you will be notified of the complaint number within 48 hours from the date of submission to be followed up through the Call Center 19322

No complaint may be submitted to the Central Bank of Egypt before referring to the Bank first

The customer may escalate the complaint to the Central Bank of Egypt in case no reply received within the determined period as mentioned above

In case customer refused the bank reply, the customer shall notify the bank in writing including the reason of non-acceptance within 15 working days from receiving the reply of the bank. In case the client shows no response to the bank reply, such act will be deemed an implicit acceptance of the bank’s reply

In case of the bank be notified of non-acceptance of the reply, the bank will reconsider and re-investigate the complaint again and give the customer a final reply within 15 working days from the date of receiving the objection, the customer has the right to escalate the complaint to the Central Bank of Egypt if he/her does not accept the final reply of the bank